Course setup & management – Oxford Insight Support

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How do I make my Oxford Insight course available to my students?
- My students are not able to access my course. How do I open it?
- Why do my students say that the link to my Insight course says it “does not exist” or cannot be found?
- I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
We adopted a different edition—how do I ensure the correct content and links are provisioned?
Why haven’t I received a link to my Insight course?
Why does clicking the link to my Insight course produce an error?
How do I see all Insight assignments in my LMS course/gradebook before my students submit any assessments?
I removed content from my course. How do I get it back?
I didn’t receive (or can’t find) my activation/verification link—can you resend it?
My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
How do I add a teaching assistant to my Insight course?
How do I adjust the Student Engagement report and/or the Study Center to show meaningful information?
How do I fix access problems when trying to open a resource in my Insight course?
- A link in my Insight course returns “Page not found”—how can I get the correct activity URL?
I have found a content error (missing or incorrect content). How can I get that corrected?
How do I change my email/identity if my LMS and Insight accounts don’t match?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
I would like access to the resources of an edition that appears to no longer be available. Is that possible?
How do I fix problems with grades syncing from my Insight course to my LMS course?
How do I fix scores that are missing from my LMS gradebook?
There are too many items appearing in my LMS gradebook. How do I reduce the number of assignments shown?
How should my students pursue refunds or billing reversals tied to Insight enrollments?
My institution uses an Affordability Program—how are students authenticated (do they need codes)?
Can you grant a short extension to customers who have lost product access?
What is the AI Study Assistant?
After copying an Oxford Insight, how do I prevent broken or stale Insight links?
Can I get a desk/inspection copy for my Insight-supported title?
Hiding and Removing Content in your Oxford Insight Course
Adding Content to Your Oxford Insight Course
Copying a Chapter Between Courses
Adjusting Course Settings