Registration & Access
- Creating a Student Account in Oxford Insight
- How do I access my Oxford Insight course?
- How do I redeem my Oxford Insight access code?
- How do I purchase access to my Insight course?
- Why am I seeing a paywall even after purchasing access or entering an access code?
- My institution uses an Affordability Program—where is my access code, and do I still need one?
- I am unable to enroll in my instructor’s course. What should I do?
- I have enrolled in an incorrect Oxford Insight course. How do I move to the correct course?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I would like access to the resources of an edition that appears to no longer be available. Is that possible?
- I have been given access to the incorrect edition of my title. How can that be corrected?
- Can I receive a refund for my purchase of an Oxford Insight course?
- I can’t log in / didn’t receive a password reset email. What do I do?
- My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
- I don’t see my purchase in my virtual bookshelf/library—where is my book?
- I’m enrolled but Insight doesn’t recognize me—how do I resolve roster mismatches?
- I’ve received an error in my Oxford Insight course that says there is no such course/course not found. How can I resolve that?
- Can you grant a short extension to customers who have lost product access?
Troubleshooting
- What are the hours of operation for customer support?
- I’ve encountered errors on the website, such as “Page Not Found” or blank pages
- I have found a content error (missing or incorrect content). How can I get that corrected?
- How do I fix a problem with pages not loading?
- I am unable to enroll in my instructor’s course. What should I do?
- I can’t log in / didn’t receive a password reset email. What do I do?
- How do I change my account email or merge a personal and school account?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- Why am I seeing a paywall even after purchasing access or entering an access code?
- I don’t see my purchase in my virtual bookshelf/library—where is my book?
- I have been given access to the incorrect edition of my title. How can that be corrected?
- I’ve received an error in my Oxford Insight course that says there is no such course/course not found. How can I resolve that?
- My access code is invalid—how can I get a working one or proceed without it?
- The site says my code was already redeemed—how do I access the content?
- My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
- My Insight assignment settings don’t match my instructor’s course policy (e.g., late work handling)—who can adjust this?
- My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
- Can I get an extension after missing a due date or losing access?
Using my Resources
- Can I get an extension after missing a due date or losing access?
- I have found a content error (missing or incorrect content). How can I get that corrected?
- Is there a free trial period for access to my Oxford Insight course?
- My Insight assignment settings don’t match my instructor’s course policy (e.g., late work handling)—who can adjust this?
- My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
- Navigating Your e-book
- Videos/case study media won’t play. What browser settings or steps should I check?
- What is the AI Study Assistant?
Other Topics
- What are the hours of operation for customer support?
- I’ve encountered errors on the website, such as “Page Not Found” or blank pages
- I have found a content error (missing or incorrect content). How can I get that corrected?
- How do I change my account email or merge a personal and school account?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I would like access to the resources of an edition that appears to no longer be available. Is that possible?
- What is the AI Study Assistant?
- I want to submit a copyright permission request
- Can I get a desk/inspection copy for my Insight-supported title?
AI Study Assistant
- What is the AI Study Assistant?
- What can I do with the AI Study Assistant?
- How does the AI Study Assistant work?
- Can the AI Study Assistant be used to search the web?
- Do all Oxford Insight users have access to the AI Study Assistant?
- How should I access the AI Study Assistant?
- What makes a good prompt, question, or query for the AI Study Assistant?
- What is the AI Study Assistant *not* designed for?
- What are you doing in response to the high energy demands of AI?
- Can the AI Study Assistant write an essay or an assignment for me?
- Is the AI Study Assistant easy to use?
- What kind of training or support for the AI Study Assistant is available for new users?
- How can I give feedback about my interactions with the AI Study Assistant?
- Why is the AI Study Assistant labeled “beta”?
- When will the AI Study Assistant no longer be in “beta”?
- What are the key features and benefits of the AI Study Assistant?
- How does the AI Study Assistant ensure the reliability of the information provided?
- Can the AI Study Assistant hallucinate?
- Can the AI Study Assistant answer queries written in languages other than English?
- Can I upload documents to the AI Study Assistant?
- Can I access previous conversations in the AI Study Assistant?
- Can I switch the AI Study Assistant off?
- How does the AI Study Assistant meet accessibility standards?
- What are the system requirements for using the AI Study Assistant?
- Can my instructor or university see my conversations in the AI Study Assistant?
- How does the AI Study Assistant protect my confidentiality and data privacy?
- What security measures are in place in the AI Study Assistant to safeguard my data?
- What data do you collect in relation to the AI Study Assistant, and who has access to it?
- Is the AI Study Assistant compliant with relevant data protection regulations?
- What is done with the information I type in to the AI Study Assistant? Will it be used to train the AI Study Assistant?
- Can I opt out of the AI Study Assistant?
- Is there an additional cost for the AI Study Assistant?
- What kind of customer support is available for the AI Study Assistant?
- How often is the AI Study Assistant updated with new features and information?
- What should I do if I have a technical issue with the AI Study Assistant?